Identify and hedge risks
Differentiated and tailor-made solutions for your business
In commerce, risks are subject to constant change. Companies depend on partners who are familiar with both their day-to-day business and the associated risks. Global trade constantly presents new challenges for the transport industry: Long, complex transport chains with many interfaces, goods deliveries to areas with difficult infrastructure or organized crime can cause considerable damage. There are also numerous dangers that can lead to goods being lost, destroyed, damaged, or stolen.
Our experts carefully assess the risks in advance and help to minimize dangers. For example, we identify disruptive factors along transport routes, find the best route, and check whether packaging complies with guidelines. As a customer, you receive a detailed picture of your risk situation and a tailor-made, fairly calculated solution package that gives you planning security. Call us to discuss your needs and work out the right solution for you.
Years of expertise in transport insurance
active customer connections
claims settled since inception, including complex major claims
risk assessments per annum with 300+ measures for risk improvement
direct and personal contact person for your questions about transport insurance
International business
Strong cooperation: ERGO and INI International Network of Insurance
ERGO offers commercial and industrial customers numerous high-performance insurance programs at an international level. ERGO’s international insurance programmes offer the advantage of centralised management whilst simultaneously benefiting from local expertise. Coverage concepts and premium rates are negotiated centrally for German and foreign locations and local fronting policies are written in accordance with all tax and legal regulations. This ensures that customers and their foreign subsidiaries receive tailor-made and legally compliant insurance solutions. In order to guarantee high standards, Binding INI service agreements are in place for all INI partner companies and internal quality assurance is conducted.
Our extended service solutions for the technical aspects of transport and security
Nautical science and technology
Our team of experienced specialists will work with you to develop pragmatic solutions for the technical security of your transports. From the initial planning stage to the on-site assembly of your products, we support you every step of the way. Our services include project support, route analysis, packaging, corrosion protection, transshipment, and handling, right through to load securing, storage, and load safety. Just get in touch with us—our team of experts looks forward to hearing from you!
Security and crime prevention
When it comes to significantly minimizing your security risks and maximizing the chances of recovery in the event of loss, we’re a partner you can rely on. From individualized, security-related transport planning to damage prevention through education and targeted advice to the recovery of goods in the event of loss, theft, fraud, or embezzlement, we are happy to advise you. In addition, we provide support in investigating disputable causes of damage, fact-finding and preservation of evidence.
Transport damage management at the highest level
When it comes to handling transport damage, every detail counts. We offer you customized claims settlement that goes far beyond standard solutions—fast, professional, and with maximum solution expertise.
Initial response management – fast, targeted, effective, international
The first 24 hours after a major loss are not limited to simply informing us and exchanging documents. Our initial response management guarantees an immediate reaction: from securing evidence and coordinating experts to communicating with all parties involved. We do this everywhere, globally and with our own team for complex major claims.
Individual claims processing – no two cases are alike
Every transport damage claim is unique and can strain your customer relationship. That is why we take an individual approach and always make decisions with your commercial interests in mind. Our experts ensure reliable and optimal processing.
Fast processing and expertise in major claims
Whether it’s an individual loss or a complex major claim, we have the experience and infrastructure to handle claims efficiently and transparently. Our processes are digitally supported and personally supervised.
Solution expertise through interdisciplinary expertise
Our strength lies above all in our collaboration with our underwriting, risk service, and expert teams. This results in comprehensive solutions that not only handle claims but also minimize future risks.
Legal precision and strategic approach
Our legal expertise is your advantage: we are at your side for all legal issues, whether preventive or related to transport damage – from the evaluation of international delivery conditions (INCOTERMS) and liability issues arising from underlying transport and service contracts to consistent recourse against perpetrators and third parties.
Expert management – objective, experienced, reliable
We work with an international network of highly qualified experts who assess damage neutrally and provide a solid basis for decision-making. This enables us to ensure fair and transparent settlement for all parties involved.
Responsible for transport insurance
Every claim is unique. Your transportation insurance solution should be too.
Our team of experts is very familiar with your day-to-day business and the associated risks. We look forward to talking to you!
